FAQ

Other

Q: Does the price listed include shipping cost?

A: Yes, shipping cost is included.

 

Q: Do i need special knowledge of importing through customs? 

A: No, importing in most countries is easy and you don't need to do anything.

 

Q: Which payment way do you support?

A: We support Paypal, Credit Card and Bank Transfer.

 

Q: Can i customize products?

A: Yes, we welcome customization, please contact us.

 

Q: Can i consult the technical problems about product?

A: Yes, our technician will answer for you, please email your problems to us.

 

Q: How long is the warranty period?

A: Our products enjoy up to 1 year warranty service.

 

Q: How to change the address?

A: Please contact us at the first time.

 

Q: Where you ship goods from?

A: We ship the goods from China.

 

About Shipping

Q: Do you ship to my country?

A: We ship worldwide, but if you want to be extra sure, please contact us and we’ll make sure if we ship there.

 

Q:What is the shipping way? What is the shipping time?

A:

Shipping way	Estimated delivery time
International Express. (EMS, TNT, DHL, UPS, FedEx)	3-5 business days
Regular Airmail with tracking.	7-20 business days

 

 

About Orders

Q: When will the order be shipped?

A: All orders normally will be processed and shipped within 2-3 business days.

 

Q: How to track order shipping?

A: You can track by tracking number at www.17track.net.

 

Q: How do i get an invoice or receipt for an order?

A: Please contact us.